Enjoy the weekend with the bongo flava mix!!!

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R.I.P Amina Chifupa

We will miss your contribution to our nation-RIP

dj kveli mix week 1

from this friday, every friday, i will post the mix of the week..it might be old school, new, reggae, any kind.. so stay tuned every friday....if u will see ur pic on my mix..well sorry bu thatz world of today is..."dont hate me, hate the game"

The IT Industry Desperately Needs to Get Cooler
Information-technology jobs are suffering from an image crisis among young Americans, says Fortune’s Geoff Colvin, and that poses a significant threat to U.S. businesses (no link available). In just a few short years, careers that once were seen as cool now are thought of as dweeby. Enrollments in computer-science programs at U.S. universities have plummeted since hitting a 20-year high seven years ago, notes Mr. Colvin, echoing of the concerns expressed by some prominent U.S. technology executives. Nationwide data aren’t available, but “some schools saw enrollment drop to 25% of what it had been,” says Kate Kaiser, an associate professor of information technology at Marquette University in Milwaukee, Wis. What happened? “The pop-culture image of infotech workers flipped from dot-com billionaires in Gulfstreams to Dilbertesque drones writing code in cubicles and Third World masses working for pennies an hour,” says Mr. Colvin.
The U.S. technology sector can afford to lose those cubicle-dwelling programmers to developing nations, writes Mr. Colvin. But the exodus of students from computer-science programs hurts more, partly because of the impact on the quality of technology leadership in the U.S. The Society for Information Management, a professional group, recently published a report that suggested that perhaps half of the chief information officers in the U.S. aren’t as good as they should be, often because they lack business acumen, says Mr. Colvin.
“A lot of IT jobs in the future will deal with face-to-face interaction,” says Stephen Pickett, CIO of Penske Corp. and a former president of SIM. To try to feed more talent into the tech sector, the group has been holding sessions across U.S. universities to raise information technology’s profile among students. OPT CUT: At Boston’s Northeastern University, speakers talking up the benefits of careers in information technology included the IT chief from the Red Sox, and the founder of a hip-hop Web site. — Robin Moroney

Source: WallStreet Journal

sauti song

This is a new song from Si matani..drop any comments about the song!
Bongo Premier of the song is July 20th, 2007 on Clouds FM

How Obama Does it?

It was widely reported that the Barack Obama for President campaign raised an astonishing $32.5 Million in the second quarter. have heard about people who received a call from the senator after having contributed as little as $100. Obama knows that this type of outreach pays back big time because the person who gets the call tells his or her friends, who tell their friends, etc. Soon, that $100 is multiplied exponentially. The result? $32.5 million in the space of three months.
We all know that Obama has charisma and writes soaring oratory that he then delivers beautifully. But he gets all the interpersonal stuff right, too. He seems to have a real instinct for it. It seems effortless. That's the way it's supposed to look. I would bet, however, that the Obama Show is as effortless as an Olympic downhill event. So how does he do it?
1. It's accepted as a best practice. A decision was made early on that this type of communication had the potential to put Obama's fundraising in hyper-drive.

2. There's a budget for it. Time and resources are expended.

3. It's recognized as a differentiator that gives Obama an edge over the other candidates.

4. There is a system in place to make it happen. It's not haphazard. Calling to say "Thank-you" and other high-touch outreach is part of the DNA of the Obama campaign.

5. It's delivered with warmth and sincerity by the candidate, himself. Ordinary citizens -- who form most of the electorate -- feel valued. When's the last time you felt valued by a politician?
Oh, and lest I forget, my friend Dave's colleague also contributed to Hillary Clinton's campaign. You guessed it: No call.
I don't know if Obama will eventually get the nomination or not. But what I do know is he has set the bar very high. This is powerful stuff.
Don't you wish Microsoft, Apple or other vendors who keep us on hold for the honor of buying their products would take a page from Barack Obama?

Source: FaceCompany

Innovation: Top 10 Reasons Why Your Customer Service Fails

1.You’re doing all the talking – my grandmother used to say: “we have two ears and one mouth for a reason. They are meant to be used proportionally.”

2. You are not doing anything about it – you don’t follow through with the feedback you request.

3. Your customer service reps don’t have the power to help – you are putting the most junior and least supported staff up front.

4. You have no idea of the cost to you of losing customers – if you were paying attention, you would know that good service means you retain more customers. Acquiring new customers costs more.

5. You see customer service as a cost, not a benefit – when you look at your department as overhead, you tend to under fund it and under staff it.

6. You are not keeping your brand promises – it does you no good to spend millions in advertising when customers find you difficult to deal with. A good experience is one of the best investments in your brand.

7. Your product needs help, start there – it is quite natural to think that your baby: your product or service is the best. Well, it may not be and that’s where you need to start helping customers, by providing a better one.

8. You did not notice the problem, so you’re behind on fixing it – this is how crisis get started.

9. You don’t have customer service – nobody is assigned to it, nobody owns it.

10. You don’t’ listen to your customer service reps – they know what’s going on and they would tell you.
source:FastCompany.com